These are some of the situations consumers contact the firm about after purchasing or financing a vehicle.
Yo-Yo / Spot Delivery Financing
You drove away believing the sale and financing were complete, but days or weeks later the dealership said financing fell through, demanded more money, tried to change the terms, or wanted the vehicle back.
Wrongful Repossession
Your vehicle was taken even though you dispute the default, the financing was being changed or unwound, payments were made, or the dealer and lender gave conflicting explanations.
Undisclosed Prior Damage
The vehicle had significant collision, structural, flood, mechanical, or other prior damage that was not disclosed before the sale or was inconsistent with how the vehicle was represented.
Odometer or Mileage Problems
The mileage shown at sale does not match prior records, advertisements, service history, title records, or other evidence concerning the vehicle's actual mileage.
Title & Registration Problems
Weeks or months after the purchase, you still do not have proper title, registration, plates, or clear information about who previously owned the vehicle.
Lemon Law & Warranty Problems
A newer vehicle has repeated or serious defects, has spent substantial time in the shop, or the manufacturer or dealer has been unable to resolve an ongoing covered problem.
Hidden Fees or Add-Ons
The paperwork includes products, fees, warranties, service contracts, insurance products, down-payment amounts, or other charges you did not agree to or that were described differently.
Misrepresentation of the Vehicle
The vehicle's condition, history, prior use, inspection, financing, warranty coverage, ownership, or other important facts were represented one way before the sale and turned out to be different.